While happiness is not always a guarantee in life, we guarantee your happiness with our products. Before final payment is requested, you will receive pictures or video of your item to make sure you get what you want. Please keep in mind that wood patterns and colors as well as epoxy colors may vary slightly from photos. If you change your mind, you are under no obligation to complete the purchase but you will not be issued your non-refundable commissioning fee as each ring is made in the specific size and colors for each order. The commissioning fee basically covers material and wear and tear on equipment. If your ring doesn't fit, a 1 time replacement or resizing will be offered at no charge.
All products carry a 1 year warranty. The following exclusions may apply.
Impact or Accidental Damage:
Cracks or breaks caused by dropping the ring, catching it on machinery, or hitting it against a hard surface (e.g., a door jamb, gym equipment).
Damage from wearing the ring during activities like heavy lifting, rock climbing, chopping wood, or intense manual labor.
Damage from a pet chewing on the ring.
Exposure to Harsh Chemicals/Conditions:
Damage from prolonged exposure to water (especially without a metal liner), such as swimming, bathing, or washing dishes frequently while wearing it.
Damage from harsh chemicals like acetone (nail polish remover), chlorine, bleach, strong cleaning agents, or certain hand sanitizers/lotions.
Damage due to extreme or abnormal environmental conditions (e.g., prolonged exposure to excessive heat or cold, or rapid temperature changes)Neglect or Lack of Maintenance:
Further damage that occurs because the wearer did not address a small chip or scratch immediately, allowing it to worsen over time.
Failure to follow the manufacturer's specific care instructions
Alterations and Third-Party Repairs:
Damage caused by attempted repairs, resizing, or alterations made by a jeweler other than the original maker.
Modifications to the ring's original design or structure.
Most importantly, we want you to be happy. If you have ANY issues, please let us know. We will always try to work with you (within reason) to make sure you love your items from Cracked Woodturning.
